WHY SHOULD I CREATE A KIBELAND ACCOUNT?
You can enjoy special discounts when you've created an account with us.
WHAT CAN I DO IF I FORGOT MY PASSWORD?
If you’ve forgotten your password, click on “Forgot your password?” at the login page. Our system will send you a new password via your registered email address immediately.
WHAT ARE THE PAYMENT METHODS ACCEPTED?
The payment method we generally accept is through PayPal. We also accept Western Union or wire transfer for B2B/wholesale orders. Please contact our B2B team for details. Your order/s will be shipped to your shipping address, please make sure it is correct before payment.
HOW DO I PAY VIA PAYPAL?
When you check out your shopping cart, you will leave our website and enter PayPal's website. Log in to your PayPal account or create one if you don’t have one yet. Just follow the instructions from PayPal and complete the payment process. After your payment is successfully completed, you will return to our website and see your order done.
DO WE OFFER A RETURN FOR REFUND OR EXCHANGE GUARANTEE?
If you are not happy with your item, you may request a Return Merchandise Authorization (RMA) within the period of return (20 days after the item was received unless specified) and return the item for an exchange or refund depending on your situation and the type of item you purchased. Please refer to our Return & Refund Policy for details.
CAN I USE OTHER PAYMENT METHODS FOR B2B OR WHOLESALE ORDERS?
In addition to PayPal, we also accept Western Union or wire transfer(T.T) for B2B/wholesale orders. Please contact us for more details.