Frequently Asked Questions Frequently Asked Questions

Why should I create a Kibeland account?
Apart from making your checkout experience faster and more convenient, you also have the option to receive notifications from us regarding new arrivals, sales, and special discounts.

What can I do if I forgot my password?
If you have forgotten your password, please click on this link or click on the "Forgot your password?" link on our login page. Our system will automatically send a password reset link to the email address you used to register your account.

Which payment methods do you accept?
We generally accept payments made through PayPal. We also accept Western Union or wire transfer (T.T) for B2B / wholesale orders. Please contact us for more details.

Do you offer a return for refund or exchange?
Yes, we offer returns for refund or exchange. You may refer to our Return & Refund Policy for more information.

Why should I create a Kibeland account?
Apart from making your checkout experience faster and more convenient, you also have the option to receive notifications from us regarding new arrivals, sales, and special discounts.

What can I do if I forgot my password?
If you have forgotten your password, please click on this link or click on the "Forgot your password?" link on our login page. Our system will automatically send a password reset link to the email address you used to register your account.

Which payment methods do you accept?
We generally accept payments made through PayPal. We also accept Western Union or wire transfer (T.T) for B2B / wholesale orders. Please contact us for more details.

Do you offer a return for refund or exchange?
Yes, we offer returns for refund or exchange. You may refer to our Return & Refund Policy for more information.

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